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Kayakwest is dedicated to supply quality goods at the best price but every now and then, an item may be supplied with a defect or fault. In this case, please email the issue to our Customer Service Manager immediately.  [email protected]
All claims will be registered and we may ask for documentary or photographic evidence via email. Once we determine our responsibility, we may ask for the goods to be returned to our premises to be repaired, exchanged or in some cases, a full refund will be offered..
No exchange or refund on sale items unless product is faulty.
No refunds will be offered after 30 days of sale
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. There will be no refund of the original delivery fee and return freight charges are at your expense.